Shipping & Delivery

Vinilic usually ships by DHL or FedEx.

How much is the shipping?

If the weight of the order is lighter than 100Kg, the transport cost will be shown in the shopping basket every time you enter a product. If the weight is heavier, you'll find a message in the Transport Charge field saying "Consult". In this case, the sales department will contact you to let you know how much the shipping will be. In both cases, you will always know the cost of the purchase before being charged for it.

How much are the Product Prices and Transport Costs together?

For your convenience all of our prices are shown online. Upon entering our website, please be sure to first select your country by clicking on "Change Language/Country." Our prices are clearly shown next to each product and simply by clicking on the "Buy" button, you enter an item into the shopping cart and the shipping costs will be calculated for you automatically. In this way you can see the full cost of your order before proceeding to the checkout.

How long does it take to receive an order?

In most European countries, you can choose between the following shipping options:

DHL Express: Approximately 2 working days.

FedEx Priority: 2 – 4 working days

If you live outside of European zone you can choose:

FedEx Priority: 2 – 4 working days

You must select your preferred shipping method from the pull-down menu that appears in the shopping cart. This selection can only be made during the ordering process. The shipping cost depends on the total weight and dimensions of the products of your order and the full cost will be shown before proceeding to checkout.

Delivery times are approximately as there are something that can happened during the delivery, out of our control for example: the weather, an accident etc…

Does someone need to stay at home for the delivery?

Yes, for your safety someone has to be at home to receive the parcel. If this is not possible, please give us your work address or a friend/relative's address. And don't forget to warn this person beforehand.

What would happen if no one is at home when FedEx deliver?

Don't worry. FedEx / DHL will try again during the next weeks. After a few unsuccessful attempts, they will try to telephone you. If this is still unsuccessful, the parcel will be returned to us. In this case, we will refund the money for the products to you but not for the transport.

Is it possible to ask for a specific delivery time?

DHL / FedEx drivers follow a fixed route, that cannot be modified. Please let us know the most suitable address to make the delivery easier: work address, relatives,etc.

Is it possible to ask for a different delivery address than the invoicing address (for example someone wants to send a present to a friend in another country)?

Yes, It's possible to send products to a different address than the invoicing address. But for customs subjects, the order has to be made under the recipient's name and address and in the local currency of the destination country. ALL THE FIELDS REQUIRED IN THE PROCESS OF PURCHASE HAVE TO BE FILLED OUT WITH THE RECIPIENT'S DETAILS. On the other hand, we will ask you for confirmation and we will need your credit card address and your telephone number written down in the comments box.

Is it possible to stop an order when it has been already shipped to the customer?

No, it's not possible. Once the parcel has been shipped to the customer, there's no way to stop it. DHL / FedEx, our carrier, comes every day to pick up all the parcels for customers at midday (Central European Time). All the orders placed before this time will be shipped and we are unable to stop them. If you want to cancel an order after it has been shipped to you, we'll refund the money you paid for the products but not for the transport costs.

IMPORTANT / Transport Restrictions: We are sorry but we can not ship to A.P.O. Military address or P.O Boxes, our transport partner requires that a physical street address be provided along with a telephone number.

We need to inform you that our transport Partners don’t deliver to a PO BOX or military zones. A signature on file is needed for a successful delivery.

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